Technical Support
Rich experience in delivering product support to leading global enterprises, small businesses and governments.
Enhance The Productivity of Your Workplace with Best-of-Breed Technologies and Expertise.
Fast, Accurate Resolution
Our certified engineers have the capability to provide efficient solutions for all kinds of hardware inquiries. We swiftly diagnose the issue and suggest a solution to fix your in the shortest possible time.
The best way to work
together
We provide remote support to products and services we power but also to 3rd party product. We perform a range of support tasks that help to address issues. These include installation of additional software, configuration changes and remote diagnostics. This ability means that we can provide assistance to you within the quickest time possible.
Bring the best on-site, every time.
On-site include software and hardware upgrades, user training and maintenance. All members of the Technical Support and Site Services Teams are certified. Works are usually carried out on weekdays, at a time to suit you.
Whatever your requirements, the OSI Technical Support Team are ready to provide a bespoke package for your company. Choose from 3 different packages.
Stay on top of
everything
Enhance The Productivity of Your Workplace with Best-of-Breed Technologies and Expertise.
Our standard service packages offer a comprehensive support for customers small and large
Basic
- Hardware repair and replacement during local business hours.
- Telephone technical support
- Remote support (where available) and software updates to the user front end
- Engineering site visits and replacement modules are subject to additional charges
Elite
- Receive regular status updates to keep you informed every step of the way.
- Initiate emergency dispatch, in parallel with troubleshooting, for issues you self identify as severity level 1.
- Next Business Day onsite service with optional parts and labor response
- Availablity of four- or eight-hour options.
Business
- Single point of accountability with highly-trained experts
- Third party collaboration for hardware and software
- Escalation management with customer-set severity level options
- Consolidation of support for select vendors
- Options for varied software, protection and advisory services
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